Terms Of Service

iLLusive Design, Inc. Official Website Version 3.0

Policy for Transactions Between iLLusive Design & Clients
TOS Agreement Policy: as of/in effect by: Oct. 2007

Introduction
For purchases/transactions made between iLLusive Design Incorporated ("Business") and any second or third party client ("Client") for services rendered. This Terms of service agreement ("TOS") is considered to be a binding contractual agreement between Business and Client. This agreement pertains to any purchases and/or transactions made, directly involving Business.


Purchases
Any total purchase price exceeding the amount of $500 may be paid in one of two payment options by Client.

Payment option one ("Option1"): Client pays in two installments; 50% (of the total purchase price) down payment, and a second installment of 50% upon project demo completion (viewable/operational version of the website).

Payment option two ("Option2"): Client pays Business in three installments; 34% (of the total purchase price) down payment, 33% during the production phase and upon visual representation completion (mid-way through development phase), and finally a 33% installment nearing project completion as outlined in the purchase invoice. Business makes all decisions pertaining to which payment method will be applicable in all cases.

If project quote and total purchase price is under the amount of $500 then it is entirely at the discretion of Business as to whether or not Client pays in one installment: 100% upfront.

Refunds may only be issued pending project incompletion. Refunds are not mandatory; all decisions pertaining to refund of payment are made by Business internally. Otherwise Business will comply with proceedings of moderation and arbitration with the Better Business Bureau ("BBB"). Business is a registered member of the BBB.

All payments must be made by Client based on the available options provided in purchase invoices. Payment methods may and/or will include: Paypal (electronic funds transfer), Money Order ("MO"), or Certified Check. Should any other payment method be proposed by Client it must undergo review by Business before acceptance. Business will only accept currency in USD and CAD; USD is to be accepted from Client's residing in the United States of America.

Canadian residents/client’s are subject to be charged all applicable service GST tax (5%) of the sub-total purchase price.
 

Copyright and General Protection of Property
Business owns the rights and the intellectual property rights to all in which it creates. Ergo Business has full rights to place any chosen Copyright, trademark, logo or slogan ("CTLS") in viewable or non-viewable areas of any design. Client has ownership of any purchased design and will retain the right to modify purchased design in ways they choose while maintaining mandatory CTLS's.


Design Production and Hours of Operation
Business offers no guarantee in timeframe for completion of any project. Business must supply an ETA (estimated time of arrival) which is to be as accurate as possible based on the pre-assumed time requirement to develop any project as described in project invoices.

Business' hours/hours of operation are Monday to Friday 10am - 5pm EST. Any overtime working (during non-business hours) is not mandatory and will remain optional and based on the decision of Business.


Project Completion
After completion of any custom project Client will receive only the design files required to operate Client's website. No source or saved files will be provided by Business unless prior discussion with Business management and payment for said files is issued. Files issued upon project completion may include, but not be limited to .jpg, .bmp, .swf, .gif, .html, .php, .cgi.

Business reserves the right to terminate any project at any time and issue a refund for the total amount received to date less the value of the developed project material to date.


Technical Support and General Customer Service
Business does not offer 24/7 tech and customer support. Support is between normal business hours (see section: "Design Production and Hours of Operation"). One can contact Business via phone: (647) 344 6691, E-Mail: Admin@iLLusiveDesign.net or Sales@iLLusiveDesign.net, and MSN messenger services.

Business does not offer support via the iLLusive Design website for Client on behalf of iLLusive Hosting Solutions. Please visit iLLusive Hosting website for more information about customer support.

 

Clause/Agreement
By entering into any transaction with Business, Client agrees to and understands the TOS policy. Inability to comply with TOS may result in legal actions or mandatory arbitration. Any transaction between Business and Client shall be governed by the laws of Canada and the province of Ontario. Legal disputes shall be addressed in an Ontario, Canada court of justice. This TOS is in effect as of Oct, 2007.